If any malfunction is caused by quality related problems within one year from the date of purchase, the product can be repaired for free or returned to Perlong.
The following item will not be involved in the warranty:
1). The malfunction is caused by misuse, negligence or accidents.
2). The Perlong’s original serial number label or product identification marks have been altered or removed.
3). The equipments have been modified or repaired by any other person who is not staff of Perlong.
4). Products not produced by Perlong. 2. Technical Training
Perlong will provide the customers with free training service in Nanjing. The traffic and accommodation charge will be on the customers account.
Also, Perlong will provide free technical support online, via e-mail, fax or telephone at any moment. 3. Return Policy
The returning thing must be well packed before returning. If a whole machine is returned, it must be packed in the original package.
The serial number must be marked on the outside of the parcel, and brief description for returning reason must be sent together with returning thing. 4. Freight Policy
1). Within Warranty:
The customer is responsible for freight & insurance charges when the equipment is shipped to Perlong for service (this includes custom charges). Perlong is responsible for the freight & insurance charges from Perlong to the customer.
2). After Warranty:
The customer is responsible for freight, insurance and any other charges for returned product.